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How can I listen in to an active call?
Step-by-step guide for admins to listen in on active calls
Admins can listen in to any live call directly from the Call Logs:
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Navigate to the Call Logs section.
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Select a call that is currently in progress.
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Click Dial to join the call in listen-only mode.
- When finished, click Disconnect to leave the call.
📽️ For a step-by-step walkthrough, see the animation below: