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      How can I listen in to an active call?

      Step-by-step guide for admins to listen in on active calls

      Admins can listen in to any live call directly from the Call Logs:

      1. Navigate to the Call Logs section.

      2. Select a call that is currently in progress.

      3. Click Dial to join the call in listen-only mode.

      4. When finished, click Disconnect to leave the call.

      📽️ For a step-by-step walkthrough, see the animation below: